Account Information

Create an Account

Do I need an account to place an order?

Yes, you need to create an account in order to place an order, however this can be completed in 10 minutes and once it’s done you will never have to do it again.

Why should I create an account?

Creating an account has a number of benefits. You can quickly identify your favourite products, store multiple addresses for delivery, and manage how you receive Ramudden/Stinson emails about special offers and upcoming products.

What type of communication will I receive if I create an account?

You will only receive emails about your account or orders you’ve placed. Additional emails about special offers and upcoming products will only be sent to account holders who have opted in to receive such messages. Account holders can unsubscribe from receiving these emails at any time by simply updating their profile preferences.

How do I create an account?

To create an account, please follow these steps:

Click “My Account” at the top right corner of the page.
Click the “Create an Account” button.
Fill in the required fields, and then select an account password.
If you would like to receive emails about special offers and upcoming products, click the box to opt in.
Click the “Create an Account” button, and your account will be set up.
Once your account has been created, you will receive a welcome email from us.

How can I check to see if I already have an account?

If you can’t remember whether or not you created an account, try the “Forgot Your Password” link – you will be prompted to enter your email address. If an account does not exist for that email address, you will receive an error message. You can then proceed to create an account if you wish.

How do I change my personal information?

To change your personal information, please follow these steps:

Log in to your account and click “My Account.”
Click the “Profile” link to make changes to your personal information.
Click the “Edit” button in the section of the information you would like to change.
Once edits are made, click “Save Changes.”

What if I forget my password?

If you can't remember your password, please follow these steps:

Click the “Forgot Your Password” link.
Enter your email address and click “Submit.”
We'll email you a link to reset your password. Make sure to check your spam filters if the message does not arrive within a few minutes.
Once you receive the email, click on the link in the email: this will bring you back to Ramudden.ca, where you’ll be asked to log in using the temporary password provided in the email.
After logging in, you will be required to create a new password.

How do I sign out?

Simply click the “Logout” button beside your name on the top left corner of the page.

Payment

Ramudden/Stinson accepts the following forms of payment for purchases:
Visa, Mastercard and Direct Debit.

For items without listed prices, please click the “Request a Quote” button on the product page for a quotation.
A Ramudden Sales Representative will provide a quote within 24 hours.
All prices listed or quoted by the Sales Representative are subject to change if ordered 30 days after the quote is received.
Your credit card will be charged when your order, or partial order, is shipped.

Shipping & Delivery

Ramudden Location Pickup and Return

Stinson offers on-site pickup for many of the items available on the Ramudden website. Certain products and payment methods, however, may not qualify for on-site pickup. Only you or the person you designated may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Stinson will notify you when your order is ready and the date by which you need to pick up your items. If you don’t pick up your order, Stinson reserves the right to cancel it (after 30 days of no pickup) – 20% RESTOCKING FEE.

Canada-Wide Shipping

Products purchased from Stinson will only be shipped to addresses within Canada and are subject to Canadian and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Stinson may have to limit the number of products available for purchase. Stinson reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Stinson confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Stinson will cancel the order and refund your purchase price in full.

Returns

Stinson's Refund Policy

Thank you for choosing Stinson for your traffic and infrastructure needs. We appreciate your business. We also want to ensure that you have a satisfying experience while you’re exploring, evaluating and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Stinson.

By placing an order or making a purchase with Stinson, you agree to the terms set forth below, along with Stinson's Privacy Policy.

Standard Return Policy

We believe you will be pleased with the products you purchase from Stinson; that’s because we go out of our way to ensure that all of our products are designed and built to be exactly what you need. We understand, however, that, at times, a product may not be what you expected it to be. In such an instance, we invite you to review the following terms related to returning a product.

For any undamaged/unused stock product (we reserve the right), simply return it with any included accessories and packaging along with the original receipt within 7 days of the date you receive the product, and we will exchange it or offer you a refund based upon the original payment method. In addition, please note the following:

Products can only be returned in the condition in which they were originally purchased.
The following products are not eligible for return:
- Customized products
- Non-stock items
Used products that have been damaged by the purchaser cannot be returned if the damage was caused by the purchaser’s own negligence and misuse of the product.

How to Return an Item

Bring Your Item to a Stinson Location

You can return the item(s) to the Stinson location where it was purchased. A Stinson Customer Service Representative will assist you with your return, at which point a refund will be processed. To locate a Stinson location, please refer to the Contact Us page.

Refunds

Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

If you paid by a credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Exchange an Item

If you require a different item than the one you purchased, we would be happy to exchange one product for another.

Damaged Items

Items ordered from Stinson that arrive damaged or are incorrect can be returned to Stinson or by contacting Customer Service at 1-800-561-6639.

Need to Have Proof of Purchase

Please ensure that upon coming in to return/exchange an item, you have a copy of the order confirmation, as well as a receipt.

Cancellations

Cancelling Your Order

Call 1-800-561-6639 or email the Stinson Sales Representative who placed the initial order.

Refer to and provide the Sales Representative with the order number.

If it is still possible to cancel your order, the Sales Representative will inform you as such.

Cancellation Policy

Cancelling an order is free of charge if the product is a standard stock item (not customized in any way).

After 48 hours, you will be charged a 2% cancellation fee if your product has not been shipped.

If the product is already in transit but not delivered, there will be a 15% cancellation fee and you will be responsible for all shipping charges.

If delivery is attempted but not accepted, no refunds will be permitted.

Website Terms & Conditions

Website Terms & Conditions of Use and Privacy Policy

1. Introduction

1.1 These terms and conditions shall govern your use of the Ramudden website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. Copyright notice

2.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights on our website and the material on our website are reserved.

3. Licence to use website

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(d) [stream audio and video files from our website]; and

(e) [use [our website services] by means of a web browser],

subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.6 Notwithstanding Section 4.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].

3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. Acceptable use

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(e) [access or otherwise interact with our website using any robot, spider or other automated means [except for the purpose of [search engine indexing];

(f) [violate the directives set out in the robots.txt file for our website]; or

(g) [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website or in relation to our website is [true, accurate, current, complete and non-misleading].

5. Registration and accounts

5.1 To be eligible for [an account] on our website under this Section 6, you must [be a resident or situated in Canada or the United States of America].

5.2 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].

5.3 You must not allow any other person to use your account to access the website.

5.4 You must notify us in writing immediately if you become aware of any unauthorized use of your account.

5.5 You must not use any other person's account to access the website [unless you have that person's express permission to do so].

6. User login details

6.1 If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].

6.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

6.3 You must keep your password confidential.

6.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

6.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

7. Cancellation and suspension of account

7.1 We may:

(a) [suspend your account];

(b) [cancel your account]; and/or

7.2 You may cancel your account on our website [using your account control panel on the website].

8. Your content: licence

8.1 In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].

8.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

8.3 You grant to us the right to sub-license the rights licensed under Section 9.2.

8.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

8.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law, and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

8.6 You may edit your content to the extent permitted using the editing functionality made available on our website.

8.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

9. Your content: rules

9.1 You warrant and represent that your content will comply with these terms and conditions.

9.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

9.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade-mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime [instructions for the commission of a crime or the promotion of criminal activity];

(g) be in contempt of any court or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) [depict violence [in an explicit, graphic or gratuitous manner]];

(m) [be pornographic [lewd, suggestive or sexually explicit]];

(n) [be untrue, false, inaccurate or misleading];

(o) [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage];

(p) [constitute spam];

(q) [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or

(r) [cause annoyance, inconvenience or needless anxiety to any person].

10. Limited warranties

10.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date or

10.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

10.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

11. Limitations and exclusions of liability

11.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

11.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

(a) are subject to Section 12.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

11.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

11.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

11.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

11.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our president or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our President and employees).

12. Breaches of these terms and conditions

12.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(d) [block computers using your IP address from accessing our website];

(e) [contact any or all of your internet service providers and request that they block your access to our website];

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) [suspend or delete your account on our website].

12.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking [ (including without limitation [creating and/or using a different account])].

13. Variation

13.1 We may revise these terms and conditions from time to time.

13.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]

13.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

14. Assignment

14.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

14.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

15. Severability

15.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

15.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

16. Third party rights

16.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

16.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

17. Entire agreement

17.1 Subject to Section 12.1, these terms and conditions [together with our privacy and cookies policy] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

18. Law and jurisdiction

18.1 These terms and conditions shall be governed by and construed in accordance with Ontario laws

18.2 Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of Ontario courts.

19. Our details

19.1 This website is owned and operated by Ramudden Inc.

19.2 Our registered office is at 130 Creditstone Road, Concord, ON L4K 1P2.

19.3 Our principal place of business is at130 Creditstone Road, Concord, ON L4K 1P2.

19.4 You can contact us:

(a) by post, using the postal address 130 Creditstone Road, Concord, ON L4K 1P2;

(b) by telephone, at 1-800-561-6639; or

Frequently Asked Questions